Delivering quality services and solutions to clients is a major preoccupation of the Artelia Group. And this depends on the expertise of our staff but also on the processes that allow teams to work together in an efficient, reliable manner, improve their working methods day to day, and share their individual and collective experience and know-how.
An organisation dedicated to serving our clients
Artelia’s priority goals and commitments in terms of quality, health, safety and sustainable development are drawn together in an integrated management system based on compliance with international benchmarks.
This Management System is implemented by all group entities worldwide, whether or not they have obtained local certification, ensuring that the company and its project assignments are managed sustainably and in the best possible way.
Quantitative and qualitative performance indicators are used regularly to monitor the extent to which objectives are met. A summary of these results is then presented during the annual Management Review.
The strong points of the system are as follows: continuous improvement of processes, procedures and skills; risk management; staff empowerment and assistance with career development; assessment and use of lessons learned; responsiveness and a ‘duty to alert’; upkeep of technical excellence; and, lastly, organisation of innovation.
The Risks and Management System Department, which has a representative in each group sector, is in charge of keeping the management system up to date and of providing assistance with its operational implementation.
The audit of certified group entities, carried out by AFAQ in June 2017, enabled us to confirm our ISO 9001, OHSAS 18001 and ISO 14001 certifications and extend their scope.